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REFUND POLICY

At Vayana, we take pride in the craftsmanship and quality of our products. However, if you are not entirely satisfied with your purchase, this policy outlines the terms under which returns, cancellations, and refunds are accepted.

 

 

 

1. Eligibility for Returns

 

You may request a return or replacement if:

 

  • The product you received is damaged, defective, or incorrect

  • There is a genuine mismatch between the item received and its description

 

To be eligible, the item must be unused, in its original packaging, and reported to us within 48 hours of delivery. Proof in the form of photographs must be provided for our review.

 

 

 

2. Return Procedure

 

To initiate a return:

 

  1. Email us at vayanaforyou@gmail.com,  within 48 hours of receiving your order.

  2. Provide your order number, a description of the issue, and clear photos.

  3. Upon approval, we will arrange reverse pickup where possible or request return shipment.

  4. Once we receive and inspect the item, we will confirm your refund or exchange.

 

 

 

3. Items Not Eligible for Return

 

We do not accept returns for:

 

  • Minor color variations due to screen resolution or natural fabric inconsistencies

  • Items purchased during a sale or promotional campaign

  • Orders returned without prior communication and approval

  • Products damaged due to misuse or improper care

  • Requests based on personal preferences or sizing errors 

 

 

 

4. Order Cancellations

 

Orders may be cancelled within 6 hours of placement. After this window, orders are processed and cannot be modified or cancelled. Cancellation requests can be emailed to vayanaforyou@gmail.com

 

 

 

5. Refund Timeline

 

Once a return is received and approved:

 

  • Refunds will be processed to the original payment method within 5–7 business days

  • For Cash on Delivery (COD) orders, refunds will be issued via store credit or bank transfer, as applicable

 

Please note that shipping charges (if any) are non-refundable.

 

 

 

6. Contact Us 

 

For further support regarding returns or refunds, please contact us at vayanaforyou@gmail.com We are here to help you resolve any concerns promptly.

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