CUSTOMER CARE
We believe that thoughtful service is an extension of thoughtful design. At Vayana, every interaction is handled with care, intention and attention to detail. We are here to ensure your experience with us feels smooth and reassuring from start to finish. Thank you for being here!
Have any questions or concerns?
We’re always ready to help!
CONTACT US :
8754061183
RETURNS
Each Vayana piece is made with care and we hope you love what you receive. However, if something doesn't feel quite right, we offer a simple return process. Items must be returned in their original condition within 10 days of delivery. Kindly refer to our return policy for full details.
Frequently asked questions
Is your brand a slow fashion brand?
Yes. Vayana follows a slow fashion approach, which means we do not produce in mass. Each piece is made in limited quantities, often prepared after an order is placed. This allows us to remain intentional, reduce waste, and ensure the highest quality at every stage.
Why does delivery take time?
As a slow fashion brand, we prepare many of our pieces after receiving your order. This process takes a little longer, but it allows us to give your garment the attention it deserves. We believe good things take time and your piece is worth the wait.
What is the best way to care for my garment?
We recommend gentle hand washing in cold water or dry cleaning, depending on the fabric. Avoid harsh detergents and always dry in shade to maintain the softness and structure of your garment. Each product comes with care instructions to guide you.